70 years of success

In 2003 Crippa’s Quality Management System was recognized by an internationally accredited Certification agency, which released a certification according to ISO 9001:2000 requirements.
Our Quality Policy promotes:

• Continuous search for improvement so that the company activities are performed and organized to exclude inefficiencies;
• Pursuit of customer satisfaction both in the quality of the product both in the service;
• Attention to the training of our staff in order to increase skills and performaces.

We constantly monitor the following indicators:

• Performance of our suppliers;
• The Internal Organizational Activities (such as control of delivery times, compliance with supply requirements…);
• The Costs of Non Quality (Evaluation of internal/external Non Conformities, Faults in the department …);
• The level of Customer Satisfaction achieved through monitoring the Customers’ perception of quality of the product and service supplied;
• Updating Of Staff Knowledge trough learning and training activities.